Privacy Policy
1. About US
We are This Is Who We Are Collective (T.I.W.W.A), a collective of independent hair and beauty professionals based in Leeds. We are committed to respecting your privacy and protecting your personal information.
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This Privacy Policy explains how we collect, use and look after your personal information when you visit our website or get in touch with us.
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For the purposes of this policy, T.I.W.W.A is responsible for the personal information submitted through our website. You can contact us at hello@thisiswhowearecollective.com if you have any questions about how your information is handled.
2. What Information Do We Collect?
When you use our website's contact form, we may collect the following personal information:
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Your name – so we know who we're speaking to.
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Your email address – so we can respond to your enquiry or pass it on to the relevant freelancer.
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Your message – any additional information you choose to include in your enquiry.
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We only collect the information necessary to respond to your enquiry and help connect you with the relevant freelancer.
3. How We Use Your Information
We use the information you provide through our contact form to:
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Respond to questions and general enquiries.
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Pass your contact details and enquiry on to the relevant freelancer if you're interested in booking a treatment or service.
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Allow the relevant freelancer to contact you directly to discuss your enquiry, availability and potential booking arrangements.
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We do not use the information submitted through our contact form to send unsolicited marketing emails.
4. Sharing Your Information
As our studio is home to a collective of independent freelancers, we may share your name, email address and enquiry with the specific freelancer you wish to contact.
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This allows them to get in touch with you directly to answer your questions or arrange a booking.
Your information will only be shared with the relevant freelancer for the purpose of responding to your enquiry. We do not sell your personal information or share it with unrelated third parties for marketing purposes.
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Once your information has been passed on, the freelancer may handle it in accordance with their own privacy practices. As independent professionals, they may be responsible for how they use and store your information after receiving it.
5. How We Store Your Information
We take reasonable steps to keep your personal information secure and protect it against unauthorised access, loss, misuse or disclosure.
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Information submitted through our contact form may be stored securely through our website platform and associated email services. Access is limited to those who need the information to manage and respond to your enquiry.
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We only retain your personal information for as long as necessary to fulfil the purpose for which it was collected, unless we're legally required to keep it for longer.
6. Your Rights
Under UK data protection law, you have certain rights regarding your personal information. These may include the right to:
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Access the personal information we hold about you.
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Correct any inaccurate or incomplete information.
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Request deletion of your personal information in certain circumstances.
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Restrict how we use your information in certain circumstances.
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Object to certain types of processing.
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Withdraw consent, where we rely on consent to process your information.
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If you would like to exercise any of these rights, please contact us at hello@thisiswhowearecollective.com.
7. Cookies
Our website may use cookies and similar technologies to ensure it functions correctly and to understand how visitors use the site.
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Some cookies may be necessary for the website to operate, while others may require your consent. You can manage your cookie preferences through our cookie settings, where available.
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For more information about the cookies used on our website, please refer to our cookie settings or contact us.
8. Third Party Services
Our website may use third-party services, such as website hosting and email providers, to help us operate and manage enquiries.
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These providers may process personal information on our behalf in order to deliver their services. We take reasonable steps to ensure that any third parties handling your information do so securely and in accordance with applicable data protection laws.
9. Changes To Privacy Policy
We may occasionally update this Privacy Policy to reflect changes to our website, services or legal obligations.
Any updates will be published on this page, along with the revised date at the top of the policy.
10. Contact Us
If you have any questions about this Privacy Policy, how your personal information is used or would like to exercise your data protection rights, please get in touch.
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Email: hello@thisiswhowearecollective.com
Studio: This Is Who We Are Collective
Location: Leeds, UK
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You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.